COVID-19 has produced a lot of needs over the past few months. From the tactical needs of PPE, test kits and ventilators to the emotional needs of empathy and connection. …
Business Now Requires These Skills – Are You Ready?
Three Trends in Business – The Skills You Need for the Future Note: A version of this post first ran in Crain’s Chicago Business, print version. Jack Welch said a …
Building an Emotionally Intelligent Team: Lessons from a Client Satisfaction Expert
What Nurses Can Teach Business Leaders about Emotional Intelligence, Customer Satisfaction & Employee Engagement In industries that have narrow margins and lofty goals, executives have to make certain every …
Does Authentic Leadership Require too High a Cost?
Advocating for Responsible Authenticity in Our Interactions at Work Have you ever had a colleague who got under your skin, in a bad way? I was that colleague for one …
How Exceptional Leaders Make Time for People
NOTE: This post is an excerpt from our eBook, Do Differently: How CEOs of Values-Driven Companies Spend their Time. Download your free copy of the whole book by using the …
Managing the International Travel Experience through Emotional Intelligence
The uncertainty and stress associated with international travel for an important event can be overwhelming. The time difference changes alone will have you sleep walking during important interactions or meetings. …
Do You Have the Emotional Intelligence for the Job? How EQ Gets You Hired, and Gets the Job Done
As an operations professional, Charlie (name changed) began his job search with a single organization in mind: a Fortune Best Places to Work company with a sterling reputation for hiring …