98%: How One Company Mastered Exceptional Customer Service – Service Express, Inc.

Center for Values-Driven Leadership Video, Videos on Return on Values

Ron Alvesteffer, president at data center maintenance firm Service Express, says his company’s culture can be summarized in one word: service. It’s no surprise, then, that the company has earned a 98 percent customer retention rate, remarkable for any industry.

Learn how they do it in this short video, part of the Return on Values (ROV) research project, which was sponsored by the Small Giants Community, smallgiants.org.









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