You may have a multi-million dollar marketing campaign, but it can quickly be undone with one bad interaction from your staff. Most businesses know this, and train their customer service …
Workplace Resolutions that Increase Productivity and Improve Culture
Here’s a little exercise to help you ease your way back to work this week: Grab a piece of scrap paper and write down every New Year’s resolution you’ve ever …
Four Financial Returns on Ethical Behavior: The Business Case for Responsibility
————————————————————————— Shannon Brown is a Ph.D. student at Benedictine University’s Center for Values-Driven Leadership (CVDL) and has served in leadership positions with Thomson Reuters, Tata Consultancy Services and BoomTime. In addition, she is an adjunct …
Contriving Culture: How Responsible Leaders Can and Should Shape Organizational Culture
————————————————————————— Laura Zumdahl, Ph.D., is the Vice President of Nonprofit Services at Donors Forum and a nonprofit leadership advocate. ————————————————————————— I was sitting in a room full of leaders of …
The Power of Positive Thinking (Or ‘Why Negative Thoughts are No Good for Business’)
————————————————————————— Shannon Brown is a Ph.D. student at Benedictine University’s Center for Values-Driven Leadership (CVDL) and has served in leadership positions with Thomson Reuters and Tata Consultancy Services. In addition, she is an adjunct …
Organizational Values Inventory – A look at where leadership is heading
There are numerous stories about how organizational culture (shared values, behaviors, and beliefs) contributes to the success or downfall of an organization. Whether talking about the brilliance of Zappos and Southwest Airlines …
A New Look at Strategic Planning – Has the old tried-and-true SWOt analysis become obsolete?
I have been through a number of strategic planning processes. Most of them include some variation of the traditional SWOT analysis (strengths, weaknesses, opportunities, threats) and the final product is …
Leaving a Legacy – Many values-driven entrepreneurs find themselves asking, “Should I stay or should I go?” They wonder if their value-driven companies can continue without them.
As I researched leadership among pioneers and company founders such as Anita Roddick of The Body Shop, Seth Goldman of Honest Tea, Jeffrey Hollender of Seventh Generation, Gary Hirshberg of …