This short video features Rick Whitsell, President and CEO of Fresno First Bank, along with other executives discussing how they achieve 5 star customer service in their company. Through the …
Three Pillars of a People-Focused, Results-Driven Culture – Service Express, Inc.
Is it possible to be both data-driven and people-focused? The leaders at Service Express, a national data center maintenance firm, believe it is. They explain the three pillars of their …
98%: How One Company Mastered Exceptional Customer Service – Service Express, Inc.
Ron Alvesteffer, president at data center maintenance firm Service Express, says his company’s culture can be summarized in one word: service. It’s no surprise, then, that the company has earned …
How Not to Say You’re Sorry through Customer Service
Poor customer service can make you feel like you’re being taken for a ride. Last week I took my family on a winter getaway to Florida, where we spent a …